FAQ

Frequently Asked Questions

Can I change my address?

If you need to change your address you should contact us here immediately. Select the “Order & Shipping Address Change” option, and include your Name, Email and Order Number, along with the new correct address.

If the order has not shipped we will make the change and update your address.

When will I get my order?

Orders ship Monday-Thursday via USPS Media Mail for US orders, and First Class for International orders.

Shipping within the US takes about 5-7 working days, International can take 1-4 weeks depending on where you’re located.

How much does shipping cost?

Shipping is free within the 50 US States. For orders to Canada shipping is $15, for all other International orders shipping is $25

International orders may be subject customs taxes and/or duties. Buyers are responsible for paying any customs taxes and/or duties incurred. We have no control over these, so any questions regarding custom policies must be made by contacting your local customs office.

Can I track my order?

All orders will be receive a tracking number by email once it is shipped. You can also check on the status of your order here from your account.

Why is international shipping so much?

Unfortunately International shipping is very expensive, even for the most basic shipping options.

How is the digital magazine delivered?

The digital version includes versions in the following formats

PDF version – viewable in any compatible PDF reader like Adobe Acrobat, iBooks, or Mac Preview, iPhone, iPad, iPod

ePub – viewable by all iOS devices (iPhone, iPad, iPod), the Nook, Sony Reader, and Adobe Digital Editions.

A digital version is included with the print issue.

What is your return policy?

All items are non-refundable and cannot be exchanged.

Can I order any back issues in print?

We have a limited number of printed issues available for sale. Once they are sold-out reprints may no longer be available.

What forms of payment do you accept?

Visa, MasterCard, Discover, American Express and PayPal

Do you offer subscriptions?

Not at this time.

Are bulk orders available?

To inquire about bulk orders, or stocking and distribution of SEEN Magazine, contact us here.

How often is SEEN published?

SEEN is published quarterly.

Can I contribute to an issue?

We love collaborating with fashion, indie and small business brands to create images and marketing that connects with your target market in a relevant way. Opportunities range from branded image based campaigns to experiential social marketing. If your interested in exploring unique ways to deliver your brand message or showcase your product, contact us here.

If you are a photographer, stylist, hair/makeup artist, filmmaker or writer interested in collaborating with SEEN, contact us here.

I lost my password

You can request a new password here. Just enter your username or email address and you will immediately receive a link to create a new password via email.

Where can I download my digital magazine

You can download any past purchased product from your account page.

I don’t see my downloads on my account page

Please make sure you are logged in using the same email address and account that you purchased the magazine with.

I haven’t received my download or confirmation yet

In most cases you should receive an email immediately after purchase. In some cases it could take up to 30 minutes. If you do not see an email with download links within 30 minutes then check your email client settings (gmail, outlook etc) to see how frequently it’s set to check email.

Your purchased downloads can also be accessed at anytime by logging into your account on SEEN Magazine.

I can’t open the Zip file download on my iPhone or iPad

Both the iPad and iPhone do not natively support zipped files (.zip file format).

To download your purchase to your iPad, first download your purchase to a computer, unzip the files, and then transfer the e-books onto your iPad or iPhone using iTunes or iCloud, Dropbox, Google Drive, etc…

If you are having trouble with product downloads or opening your digital magazine copy, try the following:

  • Make sure you using a high speed connection to download.
  • Make sure you are using an updated version of your browser.
  • Make sure your computer’s operating system is up-to-date.
  • It may be that some wonky data is getting hung up in your browser. Try clearing your cache, cookies, and restarting your browser. Here is a guide with instructions.
  • Corrupt or missing files can be the result of an interrupted or incomplete download. Check your connection and try downloading your purchase again.
  • Use a different utility to unzip your purchase file.
  • If the download is pausing or gets hung up – this may be due to firewall settings or limits with your internet provider. Try resetting your modem and then try downloading again.
  • If you’re having trouble opening files, try re-downloading the product.

 

If the file is empty when you download it the most likely reason is you opened the file directly in your browser rather than saving it to your computer.

When you download any file, you get the options in your browser to Save it to the computer or Open it directly. In case you choose to open a file, it gets downloaded in the temporary folders and in case your temporary folders are full then the file may simply get deleted.

So if you are looking to download a zip file, and you are getting empty folders on unzipping, then make it a point to save it to your system.

In most cases using the Save option will eradicate the issue of empty zip files.

Alternately you can use your browser options to clear the temporary folders.